If you updated Photoshop and when trying to upload design files the Sympli plugin for Photoshop shows you this error message:

Don't worry! Just reinstall the plugin and restart Photoshop. Adobe Updater doesn't move plugin files automatically, so reinstalling the plugin should put its files in the directory of the newest version of Photoshop.

However, if after reinstalling the issue persists, try these steps:

On MacOs

  1. Open Applications⁩/Adobe Photoshop CC 2018⁩/⁨Plug-Ins⁩/⁨Generator⁩ folder and copy the Sympli folder (The "Adobe Photoshop CC 2018" part of the path may vary depending on the previous version you had of Photoshop, just put the year of the version you used)
  2. Then open ⁨Applications⁩/⁨Adobe Photoshop CC 2019⁩/⁨Plug-ins⁩/⁨Generator and paste the previously copied folder there
  3. Restart Photoshop and check 

On Windows

  1. Open c:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-ins\Generator folder and copy the Sympli folder (The "Adobe Photoshop CC 2018" part of the path may vary depending on the previous version you had of Photoshop, just put the year of the version you used)
  2. The open c:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-ins\Generator and paste the previously copied folder there
  3. Restart Photoshop and check

If there's nothing to copy in the Generator folder or after trying the above you're still unable to use the plugin, contact us via the chat bubble at the bottom right corner or shoot us an email to support@sympli.io.

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