Getting Help

Written by Marilyn García
Updated over a week ago

How do I change my password?

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Updated over a week ago

What should I do if I’m not receiving the account activation email?

Written by Marilyn García
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How do I change my account's email?

Transfer account ownership to another user

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How can I delete my account?

Delete your account

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How many active projects and collaborators can I have?

Active projects and collaborators in Individual, Startup, Business and Enterprise plans

Written by Marilyn García
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What is a seat?

Seats and pricing tiers

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Does my developer (project manager, QA engineer) need a Sympli account?

Do I need an account to view a project?

Written by Marilyn García
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Who can create a new project?

Written by Marilyn García
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How do I transfer my project to another account?

Transfer ownership

Written by Marilyn García
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How do I archive a project?

Archiving projects

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How do I unarchive a project?

Unarchiving projects

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How do I leave a project?

Unsubscribing from projects

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How do I delete a project?

Deleting projects

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How do I disable project notifications?

Manage project digests and mentions

Written by Marilyn García
Updated over a week ago

Does Sympli highlight the changes between design versions?

Visual Design Comparison Tool

Written by Marilyn García
Updated over a week ago

How can I download a preview of my design?

Download a mockup as a PNG

Written by Marilyn García
Updated over a week ago

Updates: Resolve comments and design previews

A couple of updates in the Web App

Written by Marilyn García
Updated over a week ago

Is there a way to change a current project to show specs in xhdpi instead of xxhdpi?

Changing a project's resolution

Written by Marilyn García
Updated over a week ago

Is it possible to change the platform of a project?

Changing the project's platform

Written by Marilyn García
Updated over a week ago

Is there a pop-out feature to compare the design to the implementation?

Sympli simulator overlay feature

Written by Marilyn García
Updated over a week ago

Why are assets from Library Files not being detected?

Detect assets imported from Sketch Libraries

Written by Marilyn García
Updated over a week ago

How to navigate through the layers of my designs?

Why can't I see some specs of my Sketch symbols?

Written by Marilyn García
Updated over a week ago

Can I download all design previews of a project at once?

Download design previews

Written by Marilyn García
Updated over a week ago

Can I edit the tags in a project?

Edit and delete tags

Written by Marilyn García
Updated over a week ago

Can I download all the assets in the entire project at once?

Download assets in a project level

Written by Marilyn García
Updated over a week ago

Can I use percentage measurements?

Percentage measurements support

Written by Marilyn García
Updated over a week ago

Can I create a web or mobile app ready to use with Sympli?

Can I convert my designs to code automatically?

Written by Marilyn García
Updated this week

I'm getting an error in the Photoshop plugin

Having issues while using the plugin on Photoshop 2019? Getting an "enable generator" message? Here's how to fix it!

Written by Marilyn García
Updated over a week ago

What’s the best way to collaborate with my team members?

Written by Marilyn García
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How do I invite collaborators?

Share links to projects and designs

Written by Marilyn García
Updated over a week ago

Where can I find the project's share link?

Share a project using a link

Written by Marilyn García
Updated over a week ago

How do I invite a colleague to view a design?

Project invites with the link to a particular design

Written by Marilyn García
Updated over a week ago

How can I send an invitation email?

Share a project by email

Written by Marilyn García
Updated over a week ago

How do I invite a colleague to view filtered designs?

Project invites with the link to designs filtered by tags

Written by Marilyn García
Updated over a week ago

My company is paying for an account, why can't I ... ?

I belong to a paid team, why is my free trial about to expire?

Written by Marilyn García
Updated this week

Capabilities and changing roles for collaborators

Permissions for each collaborator's role

Written by Marilyn García
Updated over a week ago

How can I disable sharing links?

Disable, enable/regenerate project share links

Written by Marilyn García
Updated over a week ago

How can I eliminate a collaborator?

Delete a collaborator

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Updated over a week ago

I have an idea for a feature...

Written by Marilyn García
Updated over a week ago

Is Sympli compliant with GDPR?

Written by Marilyn García
Updated over a week ago

Which versions of the tools does Sympli support?

Written by Marilyn García
Updated over a week ago

Can I use a Photoshop version other than Creative Cloud?

Compatibility with Photoshop CS6

Written by Marilyn García
Updated over a week ago

What operating systems does Sympli support?

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Updated over a week ago

Does Sympli integrate with Figma?

Figma integration

Written by Marilyn García
Updated over a week ago

Will Sympli support more tools soon?

Written by Marilyn García
Updated over a week ago

How do I set up a proxy in the Sympli plugin for Photoshop?

HTTP(s) proxy

Written by Marilyn García
Updated over a week ago

What are the Price Plans for Sympli?

Payment plans

Written by Marilyn García
Updated over a week ago

Find, save and change billing details of invoices

See, save, print and change billing address

Written by Marilyn García
Updated over a week ago

How can I change my payment method?

Change the debit or credit card used to make the charges

Written by Marilyn García
Updated over a week ago

Where do I find my invoices?

View invoices

Written by Marilyn García
Updated over a week ago

How do I print an invoice?

Save invoice in PDF

Written by Marilyn García
Updated over a week ago

How do I cancel my subscription?

Cancel payed account

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Updated over a week ago

My free trial ended...

What happens when the free trial is over

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Can I pay with PayPal?

Written by Marilyn García
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Does Sympli have any discounts for students and teachers?

Educational plans or discounts

Written by Marilyn García
Updated over a week ago

Do you have a self-hosted version to keep my data completely private?

Hosting Sympli when you can’t use a public cloud

Written by Marilyn García
Updated over a week ago

How to integrate Sympli with Jira?

Simple step-by-step integration with Jira Cloud or Jira Software Server

Written by Marilyn García
Updated over a week ago

Uninstall from Photoshop

How to uninstall Sympli plugin for Photoshop

Written by Marilyn García
Updated over a week ago

Uninstall from Sketch

How to uninstall Sympli plugin for Sketch

Written by Marilyn García
Updated over a week ago