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FAQs & Troubleshooting
FAQs & Troubleshooting
A regularly curated list of the most commonly asked questions by Sympli users
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62 articles in this collection
Written by
Max Ignatyev,
Dmitry Rodionov,
Tania Bolongaro
and 1 other
Frequently Asked Questions
Written by
Maria Merkulova
Updated over a week ago
Logging In and Getting Started
Getting Help
Written by
Max Ignatyev
Updated over a week ago
How do I change my password?
Written by
Max Ignatyev
Updated over a week ago
What should I do if I’m not receiving the account activation email?
Written by
Max Ignatyev
Updated over a week ago
How do I change my account's email?
Transfer account ownership to another user
Written by
Max Ignatyev
Updated over a week ago
How can I delete my account?
Delete your account
Written by
Max Ignatyev
Updated over a week ago
How can I change my avatar?
Change your Sympli Handoff or Sympli Versions avatar
Written by
Max Ignatyev
Updated over a week ago
Managing Projects
How many active projects and collaborators can I have?
Active projects and collaborators in Sympli Handoff Individual, Startup, Business and Enterprise plans
Written by
Max Ignatyev
Updated over a week ago
What is a seat?
Seats and pricing tiers
Written by
Max Ignatyev
Updated over a week ago
Does my developer (project manager, QA engineer) need a Sympli Handoff account?
Do I need an account to view a project?
Written by
Max Ignatyev
Updated over a week ago
Who can create a new project?
Written by
Max Ignatyev
Updated over a week ago
How do I transfer my project to another account?
Transfer project ownership
Written by
Max Ignatyev
Updated over a week ago
How do I archive a project?
Archiving projects
Written by
Max Ignatyev
Updated over a week ago
How do I unarchive a project?
Unarchiving projects
Written by
Max Ignatyev
Updated over a week ago
How do I leave a project?
Unsubscribing from projects
Written by
Max Ignatyev
Updated over a week ago
How do I delete a project?
Deleting projects
Written by
Max Ignatyev
Updated over a week ago
How do I disable project notifications?
Manage project digests and mentions
Written by
Max Ignatyev
Updated over a week ago
Working with Designs
Does Sympli Handoff highlight the changes between design versions?
Visual Design Comparison Tool
Written by
Max Ignatyev
Updated over a week ago
Can I export artboards from multiple pages at once in Sketch?
Learn how to export artboards across multiple pages in Sketch
Written by
Dmitry Rodionov
Updated over a week ago
How can I download a preview of my design?
Download a mockup as a PNG
Written by
Max Ignatyev
Updated over a week ago
Is there a way to change a current project to show specs in xhdpi instead of xxhdpi?
Changing a project's resolution
Written by
Max Ignatyev
Updated over a week ago
Is it possible to change the platform of a project?
Changing the project's platform
Written by
Max Ignatyev
Updated over a week ago
Is there a pop-out feature to compare the design to the implementation?
Sympli simulator overlay feature
Written by
Max Ignatyev
Updated over a week ago
Why are assets from Library Files not being detected?
Detect assets imported from Sketch Libraries
Written by
Max Ignatyev
Updated over a week ago
How can I navigate through the layers of my designs?
Why can't I see some specs of my Sketch symbols in Sympli Handoff?
Written by
Max Ignatyev
Updated over a week ago
Can I download all design previews of a project at once?
Download design previews
Written by
Max Ignatyev
Updated over a week ago
Can I edit the tags in a project?
Edit and delete tags
Written by
Max Ignatyev
Updated over a week ago
Can I download all the assets in the entire project at once?
Download assets in a project level
Written by
Max Ignatyev
Updated over a week ago
Can I use percentage measurements?
Percentage measurements support
Written by
Max Ignatyev
Updated over a week ago
I'm getting an error in the Photoshop plugin
Having issues while using the plugin on Photoshop 2019? Getting an "enable generator" message? Here's how to fix it!
Written by
Max Ignatyev
Updated over a week ago
Can I create a web or mobile app ready to use with Sympli Handoff?
Can I convert my designs to code automatically?
Written by
Max Ignatyev
Updated over a week ago
Working with Team Members
Changing roles for collaborators in Sympli Handoff
Permissions for each collaborator's role
Written by
Max Ignatyev
Updated over a week ago
How do I invite collaborators?
Share links to projects and designs
Written by
Max Ignatyev
Updated over a week ago
Where can I find the project's share link?
Share a project using a link
Written by
Max Ignatyev
Updated over a week ago
How do I invite a colleague to view a design?
Project invites with the link to a particular design
Written by
Max Ignatyev
Updated over a week ago
How can I send an invitation email?
Share a project by email
Written by
Max Ignatyev
Updated over a week ago
How do I invite a colleague to view filtered designs?
Project invites with the link to designs filtered by tags
Written by
Max Ignatyev
Updated over a week ago
My company is paying for an account, why can't I ... ?
I belong to a paid team, why is my free trial about to expire?
Written by
Max Ignatyev
Updated over a week ago
How can I disable sharing links?
Disable, enable/regenerate project share links
Written by
Max Ignatyev
Updated over a week ago
How can I eliminate a collaborator?
Delete a collaborator
Written by
Max Ignatyev
Updated over a week ago
Product Roadmap
I have an idea for a feature...
Written by
Max Ignatyev
Updated over a week ago
Is Sympli compliant with GDPR?
Sympli platform and security regulations
Written by
Max Ignatyev
Updated over a week ago
Tools and Operating System Support
Which versions of the tools does Sympli Handoff support?
Sympli Handoff and the tools you can use it with
Written by
Max Ignatyev
Updated over a week ago
Can I use a Photoshop version other than Creative Cloud?
Compatibility with Photoshop CS6
Written by
Max Ignatyev
Updated over a week ago
Does Sympli Handoff integrate with Figma?
Figma integration
Written by
Max Ignatyev
Updated over a week ago
Do you support Flutter integration?
Does Sympli work with Flutter?
Written by
Max Ignatyev
Updated over a week ago
How do I set up a proxy in the Sympli Handoff plugin for Photoshop?
HTTP(s) proxy
Written by
Max Ignatyev
Updated over a week ago
Will Sympli Handoff support more tools soon?
Future of Sympli Handoff
Written by
Max Ignatyev
Updated over a week ago
Billing, Invoices and Payment
Is Sympli PCI compliant?
Learn about PCI compliance and more
Written by
Tania Bolongaro
Updated over a week ago
What are the Price Plans for Sympli Handoff?
Payment plans
Written by
Max Ignatyev
Updated over a week ago
Find, save and change billing details of invoices
See, save, print and change billing address
Written by
Max Ignatyev
Updated over a week ago
How can I change my payment method?
Change the debit or credit card used to make the charges
Written by
Max Ignatyev
Updated over a week ago
Where do I find my invoices?
View invoices
Written by
Max Ignatyev
Updated over a week ago
How do I print an invoice?
Save invoice in PDF
Written by
Max Ignatyev
Updated over a week ago
How do I cancel my subscription?
Cancel payed account
Written by
Max Ignatyev
Updated over a week ago
My free trial ended...
What happens when the free trial is over
Written by
Max Ignatyev
Updated over a week ago
Can I pay with PayPal?
Can I pay for Sympli tools with PayPal?
Written by
Max Ignatyev
Updated over a week ago
Does Sympli have any discounts for students and teachers?
Educational plans or discounts
Written by
Max Ignatyev
Updated over a week ago
Business and Enterprise Editions
Do you have a self-hosted version to keep my data completely private?
Hosting Sympli when you can’t use a public cloud
Written by
Max Ignatyev
Updated over a week ago
How to integrate Sympli Handoff with Jira?
Simple step-by-step integration with Jira Cloud or Jira Software Server
Written by
Max Ignatyev
Updated over a week ago
Uninstalling the Plugins
Uninstall from Photoshop
How to uninstall Sympli Handoff plugin for Photoshop
Written by
Max Ignatyev
Updated over a week ago
Uninstall from Sketch
How to uninstall Sympli Handoff plugin for Sketch
Written by
Max Ignatyev
Updated over a week ago