Sympli

Frequently Asked Questions

Maria Merkulova

Max Ignatyev

Dmitry Rodionov

A regularly curated list of the most commonly asked questions by Sympli users

FAQs & Troubleshooting

Getting Help

How do I change my password?

What should I do if I’m not receiving the account activation email?

Transfer account ownership to another user

How do I change my account's email?

How can I delete my account?

Change your Sympli Handoff or Sympli Versions avatar

How can I change my avatar?

Logging In and Getting Started

Active projects and collaborators in Sympli Handoff Individual, Startup, Business and Enterprise plans

How many active projects and collaborators can I have?

What is a seat?

Does my developer (project manager, QA engineer) need a Sympli Handoff account?

Who can create a new project?

How do I transfer my project to another account?

How do I archive a project?

How do I unarchive a project?

How do I leave a project?

How do I delete a project?

How do I disable project notifications?

Managing Projects

Does Sympli Handoff highlight the changes between design versions?

Learn how to export artboards across multiple pages in Sketch

Can I export artboards from multiple pages at once in Sketch?

How can I download a preview of my design?

Is there a way to change a current project to show specs in xhdpi instead of xxhdpi?

Is it possible to change the platform of a project?

Is there a pop-out feature to compare the design to the implementation?

Detect assets imported from Sketch Libraries

Why are assets from Library Files not being detected?

Why can't I see some specs of my Sketch symbols in Sympli Handoff?

How can I navigate through the layers of my designs?

Can I download all design previews of a project at once?

Can I edit the tags in a project?

Can I download all the assets in the entire project at once?

Can I use percentage measurements?

Having issues while using the plugin on Photoshop 2019? Getting an "enable generator" message? Here's how to fix it!

I'm getting an error in the Photoshop plugin

Can I convert my designs to code automatically?

Can I create a web or mobile app ready to use with Sympli Handoff?

Working with Designs

Changing roles for collaborators in Sympli Handoff

How do I invite collaborators?

Where can I find the project's share link?

Project invites with the link to a particular design

How do I invite a colleague to view a design?

How can I send an invitation email?

Project invites with the link to designs filtered by tags

How do I invite a colleague to view filtered designs?

I belong to a paid team, why is my free trial about to expire?

My company is paying for an account, why can't I ... ?

Disable, enable/regenerate project share links

How can I disable sharing links?

How can I eliminate a collaborator?

Working with Team Members

I have an idea for a feature...

Is Sympli compliant with GDPR?

Product Roadmap

Sympli Handoff and the tools you can use it with

Which versions of the tools does Sympli Handoff support?

Can I use a Photoshop version other than Creative Cloud?

Does Sympli Handoff integrate with Figma?

Do you support Flutter integration?

How do I set up a proxy in the Sympli Handoff plugin for Photoshop?

Will Sympli Handoff support more tools soon?

Tools and Operating System Support

Is Sympli PCI compliant?

What are the Price Plans for Sympli Handoff?

See, save, print and change billing address

Find, save and change billing details of invoices

Change the debit or credit card used to make the charges

How can I change my payment method?

Where do I find my invoices?

How do I print an invoice?

How do I cancel my subscription?

My free trial ended...

Can I pay with PayPal?

Does Sympli have any discounts for students and teachers?

Tania Bolongaro

Billing, Invoices and Payment

Hosting Sympli when you can’t use a public cloud

Do you have a self-hosted version to keep my data completely private?

Simple step-by-step integration with Jira Cloud or Jira Software Server

How to integrate Sympli Handoff with Jira?

Business and Enterprise Editions

How to uninstall Sympli Handoff plugin for Photoshop

Uninstall from Photoshop

How to uninstall Sympli Handoff plugin for Sketch

Uninstall from Sketch

Uninstalling the Plugins

Find answers and get help from Intercom Support and Community Experts