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FAQs & Troubleshooting
A regularly curated list of the most commonly asked questions by Sympli users
Frequently Asked Questions
How many active projects and collaborators can I have?
What is a seat?
Does my developer (project manager, QA engineer) need a Sympli Handoff account?
Who can create a new project?
How do I transfer my project to another account?
How do I archive a project?
How do I unarchive a project?
How do I leave a project?
How do I delete a project?
How do I disable project notifications?
Does Sympli Handoff highlight the changes between design versions?
Can I export artboards from multiple pages at once in Sketch?
How can I download a preview of my design?
Is there a way to change a current project to show specs in xhdpi instead of xxhdpi?
Is it possible to change the platform of a project?
Is there a pop-out feature to compare the design to the implementation?
Why are assets from Library Files not being detected?
How can I navigate through the layers of my designs?
Can I download all design previews of a project at once?
Can I edit the tags in a project?
Can I download all the assets in the entire project at once?
Can I use percentage measurements?
I'm getting an error in the Photoshop plugin
Can I create a web or mobile app ready to use with Sympli Handoff?
Changing roles for collaborators in Sympli Handoff
How do I invite collaborators?
Where can I find the project's share link?
How do I invite a colleague to view a design?
How can I send an invitation email?
How do I invite a colleague to view filtered designs?
My company is paying for an account, why can't I ... ?
How can I disable sharing links?
How can I eliminate a collaborator?
Is Sympli PCI compliant?
What are the Price Plans for Sympli Handoff?
Find, save and change billing details of invoices
How can I change my payment method?
Where do I find my invoices?
How do I print an invoice?
How do I cancel my subscription?
My free trial ended...
Can I pay with PayPal?
Does Sympli have any discounts for students and teachers?