FAQs & Troubleshooting
A regularly curated list of the most commonly asked questions by Sympli users
By Maria and 2 others3 authors62 articles
Frequently Asked Questions
How many active projects and collaborators can I have?
What is a seat?
Does my developer (project manager, QA engineer) need a Sympli Handoff account?
Who can create a new project?
How do I transfer my project to another account?
How do I archive a project?
How do I unarchive a project?
How do I leave a project?
How do I delete a project?
How do I disable project notifications?
Does Sympli Handoff highlight the changes between design versions?
Can I export artboards from multiple pages at once in Sketch?
How can I download a preview of my design?
Is there a way to change a current project to show specs in xhdpi instead of xxhdpi?
Is it possible to change the platform of a project?
Is there a pop-out feature to compare the design to the implementation?
Why are assets from Library Files not being detected?
How can I navigate through the layers of my designs?
Can I download all design previews of a project at once?
Can I edit the tags in a project?
Can I download all the assets in the entire project at once?
Can I use percentage measurements?
I'm getting an error in the Photoshop plugin
Can I create a web or mobile app ready to use with Sympli Handoff?
Changing roles for collaborators in Sympli Handoff
How do I invite collaborators?
Where can I find the project's share link?
How do I invite a colleague to view a design?
How can I send an invitation email?
How do I invite a colleague to view filtered designs?
My company is paying for an account, why can't I ... ?
How can I disable sharing links?
How can I eliminate a collaborator?
Which versions of the tools does Sympli Handoff support?
Can I use a Photoshop version other than Creative Cloud?
Does Sympli Handoff integrate with Figma?
Do you support Flutter integration?
How do I set up a proxy in the Sympli Handoff plugin for Photoshop?
Will Sympli Handoff support more tools soon?
Is Sympli PCI compliant?
What are the Price Plans for Sympli Handoff?
Find, save and change billing details of invoices
How can I change my payment method?
Where do I find my invoices?
How do I print an invoice?
How do I cancel my subscription?
My free trial ended...
Can I pay with PayPal?
Does Sympli have any discounts for students and teachers?