FAQs & Troubleshooting

Frequently Asked Questions

Written by Maria Merkulova
Updated over a week ago

Getting Help

Written by Max Ignatyev
Updated over a week ago

How do I change my password?

Written by Max Ignatyev
Updated over a week ago

What should I do if I’m not receiving the account activation email?

Written by Max Ignatyev
Updated over a week ago

How do I change my account's email?

Transfer account ownership to another user

Written by Max Ignatyev
Updated over a week ago

How can I delete my account?

Delete your account

Written by Max Ignatyev
Updated over a week ago

How can I change my avatar?

Change your Sympli Handoff or Sympli Versions avatar

Written by Max Ignatyev
Updated over a week ago

How many active projects and collaborators can I have?

Active projects and collaborators in Sympli Handoff Individual, Startup, Business and Enterprise plans

Written by Max Ignatyev
Updated over a week ago

What is a seat?

Seats and pricing tiers

Written by Max Ignatyev
Updated over a week ago

Does my developer (project manager, QA engineer) need a Sympli Handoff account?

Do I need an account to view a project?

Written by Max Ignatyev
Updated over a week ago

Who can create a new project?

Written by Max Ignatyev
Updated over a week ago

How do I transfer my project to another account?

Transfer project ownership

Written by Max Ignatyev
Updated over a week ago

How do I archive a project?

Archiving projects

Written by Max Ignatyev
Updated over a week ago

How do I unarchive a project?

Unarchiving projects

Written by Max Ignatyev
Updated over a week ago

How do I leave a project?

Unsubscribing from projects

Written by Max Ignatyev
Updated over a week ago

How do I delete a project?

Deleting projects

Written by Max Ignatyev
Updated over a week ago

How do I disable project notifications?

Manage project digests and mentions

Written by Max Ignatyev
Updated over a week ago

Does Sympli Handoff highlight the changes between design versions?

Visual Design Comparison Tool

Written by Max Ignatyev
Updated over a week ago

How can I download a preview of my design?

Download a mockup as a PNG

Written by Max Ignatyev
Updated over a week ago

Is there a way to change a current project to show specs in xhdpi instead of xxhdpi?

Changing a project's resolution

Written by Max Ignatyev
Updated over a week ago

Is it possible to change the platform of a project?

Changing the project's platform

Written by Max Ignatyev
Updated over a week ago

Is there a pop-out feature to compare the design to the implementation?

Sympli simulator overlay feature

Written by Max Ignatyev
Updated over a week ago

Why are assets from Library Files not being detected?

Detect assets imported from Sketch Libraries

Written by Max Ignatyev
Updated over a week ago

How can I navigate through the layers of my designs?

Why can't I see some specs of my Sketch symbols in Sympli Handoff?

Written by Max Ignatyev
Updated over a week ago

Can I download all design previews of a project at once?

Download design previews

Written by Max Ignatyev
Updated over a week ago

Can I edit the tags in a project?

Edit and delete tags

Written by Max Ignatyev
Updated over a week ago

Can I download all the assets in the entire project at once?

Download assets in a project level

Written by Max Ignatyev
Updated over a week ago

Can I use percentage measurements?

Percentage measurements support

Written by Max Ignatyev
Updated over a week ago

I'm getting an error in the Photoshop plugin

Having issues while using the plugin on Photoshop 2019? Getting an "enable generator" message? Here's how to fix it!

Written by Max Ignatyev
Updated over a week ago

Can I create a web or mobile app ready to use with Sympli Handoff?

Can I convert my designs to code automatically?

Written by Max Ignatyev
Updated over a week ago

Changing roles for collaborators in Sympli Handoff

Permissions for each collaborator's role

Written by Max Ignatyev
Updated over a week ago

How do I invite collaborators?

Share links to projects and designs

Written by Max Ignatyev
Updated over a week ago

Where can I find the project's share link?

Share a project using a link

Written by Max Ignatyev
Updated over a week ago

How do I invite a colleague to view a design?

Project invites with the link to a particular design

Written by Max Ignatyev
Updated over a week ago

How can I send an invitation email?

Share a project by email

Written by Max Ignatyev
Updated over a week ago

How do I invite a colleague to view filtered designs?

Project invites with the link to designs filtered by tags

Written by Max Ignatyev
Updated over a week ago

My company is paying for an account, why can't I ... ?

I belong to a paid team, why is my free trial about to expire?

Written by Max Ignatyev
Updated over a week ago

How can I disable sharing links?

Disable, enable/regenerate project share links

Written by Max Ignatyev
Updated over a week ago

How can I eliminate a collaborator?

Delete a collaborator

Written by Max Ignatyev
Updated over a week ago

I have an idea for a feature...

Written by Max Ignatyev
Updated over a week ago

Is Sympli compliant with GDPR?

Sympli platform and security regulations

Written by Max Ignatyev
Updated over a week ago

Which versions of the tools does Sympli Handoff support?

Sympli Handoff and the tools you can use it with

Written by Max Ignatyev
Updated over a week ago

Can I use a Photoshop version other than Creative Cloud?

Compatibility with Photoshop CS6

Written by Max Ignatyev
Updated over a week ago

Does Sympli Handoff integrate with Figma?

Figma integration

Written by Max Ignatyev
Updated over a week ago

Do you support Flutter integration?

Does Sympli work with Flutter?

Written by Max Ignatyev
Updated over a week ago

How do I set up a proxy in the Sympli Handoff plugin for Photoshop?

HTTP(s) proxy

Written by Max Ignatyev
Updated over a week ago

Will Sympli Handoff support more tools soon?

Future of Sympli Handoff

Written by Max Ignatyev
Updated over a week ago

Is Sympli PCI compliant?

Learn about PCI compliance and more

Written by Tania Bolongaro
Updated over a week ago

What are the Price Plans for Sympli Handoff?

Payment plans

Written by Max Ignatyev
Updated over a week ago

Find, save and change billing details of invoices

See, save, print and change billing address

Written by Max Ignatyev
Updated over a week ago

How can I change my payment method?

Change the debit or credit card used to make the charges

Written by Max Ignatyev
Updated over a week ago

Where do I find my invoices?

View invoices

Written by Max Ignatyev
Updated over a week ago

How do I print an invoice?

Save invoice in PDF

Written by Max Ignatyev
Updated over a week ago

How do I cancel my subscription?

Cancel payed account

Written by Max Ignatyev
Updated over a week ago

My free trial ended...

What happens when the free trial is over

Written by Max Ignatyev
Updated over a week ago

Can I pay with PayPal?

Can I pay for Sympli tools with PayPal?

Written by Max Ignatyev
Updated over a week ago

Does Sympli have any discounts for students and teachers?

Educational plans or discounts

Written by Max Ignatyev
Updated over a week ago

Do you have a self-hosted version to keep my data completely private?

Hosting Sympli when you can’t use a public cloud

Written by Max Ignatyev
Updated over a week ago

How to integrate Sympli Handoff with Jira?

Simple step-by-step integration with Jira Cloud or Jira Software Server

Written by Max Ignatyev
Updated over a week ago

Uninstall from Photoshop

How to uninstall Sympli Handoff plugin for Photoshop

Written by Max Ignatyev
Updated over a week ago

Uninstall from Sketch

How to uninstall Sympli Handoff plugin for Sketch

Written by Max Ignatyev
Updated over a week ago