Getting Help

Written by Max Ignatyev
Updated over a week ago

How do I change my password?

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What should I do if I’m not receiving the account activation email?

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How do I change my account's email?

Transfer account ownership to another user

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How can I delete my account?

Delete your account

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How can I change my avatar?

Change your Sympli or Versions avatar

Written by Max Ignatyev
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How many active projects and collaborators can I have?

Active projects and collaborators in Individual, Startup, Business and Enterprise plans

Written by Max Ignatyev
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What is a seat?

Seats and pricing tiers

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Does my developer (project manager, QA engineer) need a Sympli account?

Do I need an account to view a project?

Written by Max Ignatyev
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Who can create a new project?

Written by Max Ignatyev
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How do I transfer my project to another account?

Transfer project ownership

Written by Max Ignatyev
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How do I archive a project?

Archiving projects

Written by Max Ignatyev
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How do I unarchive a project?

Unarchiving projects

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How do I leave a project?

Unsubscribing from projects

Written by Max Ignatyev
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How do I delete a project?

Deleting projects

Written by Max Ignatyev
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How do I disable project notifications?

Manage project digests and mentions

Written by Max Ignatyev
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Does Sympli highlight the changes between design versions?

Visual Design Comparison Tool

Written by Max Ignatyev
Updated over a week ago

How can I download a preview of my design?

Download a mockup as a PNG

Written by Max Ignatyev
Updated over a week ago

Is there a way to change a current project to show specs in xhdpi instead of xxhdpi?

Changing a project's resolution

Written by Max Ignatyev
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Is it possible to change the platform of a project?

Changing the project's platform

Written by Max Ignatyev
Updated over a week ago

Is there a pop-out feature to compare the design to the implementation?

Sympli simulator overlay feature

Written by Max Ignatyev
Updated over a week ago

Why are assets from Library Files not being detected?

Detect assets imported from Sketch Libraries

Written by Max Ignatyev
Updated over a week ago

How can I navigate through the layers of my designs?

Why can't I see some specs of my Sketch symbols?

Written by Max Ignatyev
Updated over a week ago

Can I download all design previews of a project at once?

Download design previews

Written by Max Ignatyev
Updated over a week ago

Can I edit the tags in a project?

Edit and delete tags

Written by Max Ignatyev
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Can I download all the assets in the entire project at once?

Download assets in a project level

Written by Max Ignatyev
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Can I use percentage measurements?

Percentage measurements support

Written by Max Ignatyev
Updated over a week ago

Can I create a web or mobile app ready to use with Sympli?

Can I convert my designs to code automatically?

Written by Max Ignatyev
Updated over a week ago

I'm getting an error in the Photoshop plugin

Having issues while using the plugin on Photoshop 2019? Getting an "enable generator" message? Here's how to fix it!

Written by Max Ignatyev
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Capabilities and changing roles for collaborators

Permissions for each collaborator's role

Written by Max Ignatyev
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What’s the best way to collaborate with my team members?

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How do I invite collaborators?

Share links to projects and designs

Written by Max Ignatyev
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Where can I find the project's share link?

Share a project using a link

Written by Max Ignatyev
Updated over a week ago

How do I invite a colleague to view a design?

Project invites with the link to a particular design

Written by Max Ignatyev
Updated over a week ago

How can I send an invitation email?

Share a project by email

Written by Max Ignatyev
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How do I invite a colleague to view filtered designs?

Project invites with the link to designs filtered by tags

Written by Max Ignatyev
Updated over a week ago

My company is paying for an account, why can't I ... ?

I belong to a paid team, why is my free trial about to expire?

Written by Max Ignatyev
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How can I disable sharing links?

Disable, enable/regenerate project share links

Written by Max Ignatyev
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How can I eliminate a collaborator?

Delete a collaborator

Written by Max Ignatyev
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I have an idea for a feature...

Written by Max Ignatyev
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Is Sympli compliant with GDPR?

Written by Max Ignatyev
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Which versions of the tools does Sympli support?

Written by Max Ignatyev
Updated over a week ago

Can I use a Photoshop version other than Creative Cloud?

Compatibility with Photoshop CS6

Written by Max Ignatyev
Updated over a week ago

What operating systems does Sympli support?

Written by Max Ignatyev
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Does Sympli Handoff integrate with Figma?

Figma integration

Written by Max Ignatyev
Updated over a week ago

Do you support Flutter integration?

Does Sympli work with Flutter?

Written by Max Ignatyev
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Will Sympli support more tools soon?

Written by Max Ignatyev
Updated over a week ago

How do I set up a proxy in the Sympli plugin for Photoshop?

HTTP(s) proxy

Written by Max Ignatyev
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What are the Price Plans for Sympli?

Payment plans

Written by Max Ignatyev
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Find, save and change billing details of invoices

See, save, print and change billing address

Written by Max Ignatyev
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How can I change my payment method?

Change the debit or credit card used to make the charges

Written by Max Ignatyev
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Where do I find my invoices?

View invoices

Written by Max Ignatyev
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How do I print an invoice?

Save invoice in PDF

Written by Max Ignatyev
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How do I cancel my subscription?

Cancel payed account

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My free trial ended...

What happens when the free trial is over

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Can I pay with PayPal?

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Does Sympli have any discounts for students and teachers?

Educational plans or discounts

Written by Max Ignatyev
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Do you have a self-hosted version to keep my data completely private?

Hosting Sympli when you can’t use a public cloud

Written by Max Ignatyev
Updated over a week ago

How to integrate Sympli with Jira?

Simple step-by-step integration with Jira Cloud or Jira Software Server

Written by Max Ignatyev
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Uninstall from Photoshop

How to uninstall Sympli plugin for Photoshop

Written by Max Ignatyev
Updated over a week ago

Uninstall from Sketch

How to uninstall Sympli plugin for Sketch

Written by Max Ignatyev
Updated over a week ago